I have puchased the one year Wondershare mobilego download and it said error after I have put payment through so I did it again two more times then I checked my Paypal account and it seems I have purchased the same thing three times, I was only meant to purchase one bundle. I have informed Paypal about this matter. Could you please refund me back the other two payments. Thank you
Please get back to asap.
I cannot export my project on Filmora. This is delaying me from earning money. Need quick reply to fix or money back. I see the support for filmora is weak. No 24 hour telephone service for locals or even a chat online would help.
Hi Wondershare Team. Well, I have no more complain about your site. But I would like to ask some dought about Filmora software. First of all
when I download the software from filmora. Wondershare.com. It is of the size one MB or 2mb. But the actual size of filmora software is 150 MB or more. Second. For complete use of filmora software, I have to first download it or after buying the software i download it?
Third is. Registration process. Yes. The registration process is one time or it has to be done for each project. .
I eagerly waiting to by filmora Wondershare software from your site. But I have the above problem. So please solve it
"with a positive regard".
The transitions do not work This is crap do not buy this product.
I purchased Wondershare Data recovery Version 4. 8. three in this anticipation that I would be able to recover atlast 60% for data which is infected by ransome virus. However I am hardly able to recover 10% of total data. Could you please help me here to recover the data?
Purchase order reference is AG51962479.
I have paid over $140 to your company I first bought one product and tried to recover my contact and then you ask me to buy an upgrade and if i did not my contact oould not be recovered. I am so angry because the product doesnt work and I have spent over $140 i am going to call the better busnes Bureau and Paypal and get a refund unless someone calls me. I tried calling your office in BC and they are not accepting call
What is going on with your company. A very angry customer
I just purchased TunesGo and I am going to cancel the purchase. If I wanted to use Itunes I would have downloaded it. Thats why I bought your software so I do not have to use Itunes. And now you tell me I have to download Itunes to make your software work. WHAT THE FUCK DO I NEED YOUR SOFTWARE IF IM DOWNLOADING ITUNES. I NEED FULL REFUND.
I bought three Wondershare products with a free 30 day trial period. I would like to cancel my purchases because I was misled into buying products I did not need. How do I do this?
Please call to discuss. EST. Richard Brown .
How do I get the "evaluation copy" tag off of the dvd I burned of my slideshow? (c) .
Paid over $50 for your product and phone won't connect to it. Sure wish you had customer service to help with that.
I'm trying to e-mail Wondershare, but all I get fom their web site is a questian and answer forum. It would suit me a lot better if I could e-mail someone directly having bought a phone transfer software with techinal difficulties trying to get it to work. Sincerely Yours Aidan Vaughan .
J'ai acheté hier sur le net un logiciel Wondershare vidéo converter pour le prix de 64, 94€ paiement par Paypal (J'ai fait une capture d'écran que je ne peux vous envoyer. Aujourd'hui je voudrais acheter le logiciel "Creator DVD et je vois que pour un prix de 84, 99 je peux avoir les deux. Je souhaiterais payer la différence soit 20, 05€.comment procéder. Avec mes remerciements. Claude Massol .
I purchased your Wondershare recovery for Android phone. When it is done recovering the photos, videos and messages from my old phone, what do I do to transfer/save those to my Dell desktop computer?
Hi, Im actually dealing with the same issue, and it seems like the customer service associate that's contacting me is beating around the bush. They contact me, via email, days after i message them. I've been sending them messages back and forth for two weeks now and still haven't received a refund, and i was wondering if you had any luck. If so, please let me know as soon as possible so i can figure out how to get my money back! this is the worst customer service i have ever dealt with. Please reply via email to help me if possible.
Hi I purchased Wondershare on 3rd September 2015 order number B5G647617UC9992530 Last night my computer failed a system restore and I had to put delete and download everything. This deleted some software, including my Wondershare program. Please could I reinstall this. I am delighted with the program and do not want to lose it. Sincerely Madeline.
i want a refund i did not get what i paid for and i need a contact number. you will be reported to bbb and consumer affairs. can you mail me also, the software that i paid for.
The video I made with Wondershare slideshow maker was deleted after I paid $67. 00 for this software and I want to know who does that? I also want my money back as this is a joke and bad customer service, I will tell everyone not to use this if there is no action taken in this matter as hours and hours of work were destroyed by your company.
I would like a refund. I AM UNABLE TO CONTACT ANY CUSTOMER SUPPORT OR ANYTHING AND WOULD LIKE MY MONEY BACK INTO MY ACCOUNT ASAP. PLEASE AND THANK YOU.
Suddenly the slide program I've created and have been working on refuses to load into Wondershare. How can this be corrected?.
I had Wondershare (the original) which worked great I then upgraded to Wondershare filmora and after paying for it and installing it, it will not open. In addition, I have no access to my original program which I also paid for. Now I'm left with no video editor and projects to finish. No phone or chat support. What happened to this company? (I know Chinese takeover). I hope I didn't just get screwed.
I thought I was buying Dr. Font and that it could recover deleted photos on my iphone 4. I called the number listed and it said it has been disconnected. The first thing the program told me was that there were no deleted files. That is ridiculous. I know because I accidentally deleted the photos myself. I paid through PayPal and unless you refund me in full for registration number 94A382000F1A930BEA7D, I will file a dispute with PayPal.
Your product marketing capabilities is so hindered, laze-fair, and myopically ineffectual your company can not even do the most lower intelligence task of providing me a registration code which will activate my Wondershare standard slideshow maker. Either fix your sham or give me my refund.
Please call me I bought your software, and it doesn't work. Even my emails to you have "frozen. ".
I purchased the photo recovery, but it doesn't work properly. I had to run it three times to retrieve the photos, videos and mp3. The first two times it only retrieved some of the stuff and wasn't able to play any of the videos. On the third try I was able to play only some of the videos. Many of the photos, videos and mp3 files were not retrieved. I finally received a response from Wondershare to run the raw data retrieval, but that option does not show up with the version I have. I want a refund. The product is not working properly. You do not provide communication. I do not have a person to speak to on your end. You do not respond to e-mails. Please issue a refund.
I bought your product and it doesnt workI want a refund.
Yes i just updated my Wonder share filmora, and reinstalled it, but the program is not opening and saying that it cant find the source. It will not let me uninstall filmora either. Same problem. I use this for my work and my boss pays for it. I would appreciate feed back on this problem. I have also tried to call your customer service numbers, but have not had anyone pick up yet or get connected.
I have the Video Editor (Purchased and Registered). I want to speed up the video from the speed at which it was shot. When I adjust the speed in the Editor, the length of the timeline gets shorter, but so does the content in the video. I want to play the entire video I shot, just faster.
I have a life time product for my mac. I have to reinstall my program because my mac crashed and am told my registration number is not valid.
I have a registration and its saying its not valid. I paid $39. 00 for this software and was told my registration will arrive in the mail and I read for life on one PC now the em say it last 30 days. Need some clarity because if this last 30 days I want a refund.
Wonder share Ultimate converter often has problem and now doesn't work. Wonder share help will not submit to email the tech support and in the past problems, Wonder share took a very long time to respond and we had to have several conversation in order to fix the problem.
The product I bought, the Wonder Share PDF to Word converter is an excellent product-that is what I think about it. Really like it. No hopes to jump through or confusing or misleading instructions. I was just wonder what happened with the one PDF conversion that has the blackout lines and missing citation information.
The PDF to Word converter is doing something I do not understand. I downloaded several PDF files from my colleges Reference Library. One of those files, after being converted to Word, had blackout lines in some sentences and words in various areas of the article. On line, using the Library copy, there are no blackout lines. Also, the converted PDF to Word does not contain the MLA citation as does the Reference Library PDF does have it. Also, the site payment page messed up my name. It asked for my name on the card. I put it in. It asked for my full name? So I putting the name with the spelling of the middle initial. When I received my first and subsequent emails my name was written with the middle name as my first name? Go figure.
The registration number I just purchased for Wonder share data recovery for Windows does not work when I enter it manually (yes, I have to enter manually). Are the "O"s in the registration number numeral zeros or capital letters? Please help.
I just purchase Wonder share Video Converter Ultimate which was to convert DVD 30x faster than any other software. It takes 2hrs 40 min to download a two hr three min video. Can I get a refund.
27-09-2015HiI brought a Wonder share full version of the "Wonder-share All My Tube" today for my mac book pro. Order No: B3W527581LD3190911. But I am having problem with the downloading videos from websites even from Facebook. When I run the videos it's shows the download icon top of the right corner. Once I click in the download it open the free version of the Wonder-share and ask again to download the full version. If i copy the download link and pest in the full version of the Wonder-share it takes long time to analyzing and after that it shows download fail. Please give a solution of this problem. If you need any more information please fell free to contract with me or email me: Co. UkMany Thanks Asshraful ChapalLondon, UK.
I purchased this product, but not sure it is what I need to obtain phone data -there is no contact number and it is a fairly expensive program - support is not really easy to obtain? This was not really evident during my review of product and services being offeredWould really appreciate a phone number to call and speak to someone live.
I bought this program, I was able to retrieve my lost files due to Apple support incompetence assisting me to restore my phone issue. All my pictures videos gone from itunes. Now i was able to retrieve them through Wondershare, but the image size is quite small. I tried contacting you and unable to do so. Please help me resolve this issue. Quite expensive to use a one time service paying $70. 00.
I want a refund I have been trying to get a hold of you for days and have bought/ used another software to solve my problem because you would not respond. Please be courteous enough to respond. Kindly, Matthew Lang
I have bought a wrong product. I received and email with help information, but did not receive one back instructing me on what to do. I would like to receive information as soon as possible considering that my response to the email was timely and I feel as though I could have received more information then. There was an option of the correct product being free as long as I did not download the incorrect product. I confirmed that and never got anything back regarding the even exchange of products. Please get back to me as soon as possible as I am not happy that I am out of money right now.
My computer broke. I paid for a month of streaming audio, but only got a week. I want three more weeks free to make up for not using it. Punta Gorda fla33950 USA.
I have tried to contact wonder share and I have lost my registration number, now no one is not responding To me what do I do. I do not under stand the ticket number, I do not know how to use it no kind of a support From wonder share just go round and round in circles, they can not send me a registration code. I just do not Under stand.
The number dose not work, i just paid nearly $70 and it is to difficult to work, it has not downloaded, i have loads of attachments on my computer, nobody there to help me, i need my money back please.